Arrival
& departure times
Bookings usually run from Saturday to Saturday
and access to the log cabins for guests is from 4pm on the day of commencement of
the holiday hire until 10am on the day of departure. The hiring party will be
responsible for any cost incurred as a result of delayed departure.
Cleaning
Normal cleaning is included in the price.
Excess cleaning may be charged for accordingly if the holiday cottage is not left in a
reasonable condition.
Fuel
All fuel (oil, electricity, firewood) is provided
free of charge
.
Linen
All bedding - linen bed sheets and pillow cases,
pillows, duvets and duvet covers - is
included , as are towels (2 per person).
During two week bookings fresh bedding and towels will be provided on the
intermediate Saturday of the stay.
Laundry
and clothes drying facilities
Each log cabins has its own washing machine and an
indoor clothes drying horse. There is also an outdoor clothes line.
Losses
and damages
Losses and damages that occur during the holiday
hire period must be paid for by the hiring party. Every effort is made prior to
guests' arrival to ensure that everything is in place. Should something be
missing or brokenit is in your own interest to notify us as soon as possible so that
matters can be rectified.
Parking
There is parking right next to the
holiday cottages. Maximum
two
cars at each
log cabin.
In snowy or icy conditions
the driveway may be impassable and
cars will have to be parked at the top of the driveway. Access to the log cabins
is then by foot and the furthest distance is to Eagle Lodge - about 150 metres.
Pets
Maximum one pet
per
log cabin. There is a £25 surcharge to cover extra cleaning and wear and tear.
Tick the "pets" box on booking form. Price displayed includes £25 charge. If the
charge is not paid when booking then the cost is £50 - to be paid on arrival.
Booking
Terms and Conditions
Cancellation
If you cancel your holiday your payment(s) will
only be refunded if we can re-book your
log cabin. A £25 administration fee will
be deducted from any refund. We strongly recommend that you take out an
insurance policy (usually available through a travel agent or insurance broker)
to cover the cost of cancellation of your holiday by you for any reason.
The balance
The balance due must reach us at least
5 weeks before the log cabin hire start date, otherwise
your booking may be lost and the deposit forfeit.
Payment
for last minute bookings
To book a log cabins less than 5 weeks before the
holiday hire start date the full amount payable is due at the time of booking.
The payment is non-refundable.
Change of holiday dates
This is not ordinarily accepted but in
exceptional circumstances a change of holiday dates may be accepted where
possible, subject to a minimum administration fee of £25
Size of party
The number of guests stipulated for each
log cabin
must not be exceeded under any circumstances, Infants (i.e. those 2 years
old or under) will not count as guests as far as numbers are concerned but those
3 years of age and over will.
Signatory
The person who completes the booking form must be
over 18 years of age and realize that in doing so they agree to accept
responsibility for the hiring party and accept the conditions of hire on behalf
of all those listed.
Hirer
obligations
Hirers are expected to take reasonable care of
the log cabins and ensure that it and all the equipment in it is left clean and in
good working order.
Breach
of Contract
If there shall be a breach of any of these
conditions by any of the hiring party the owners (or their agents) reserve the
right to re-enter the property and terminate the tenancy without prejudice to
the other rights and remedies of the owner.
Refunds
in the event of unavailability of the
holiday cottage
Should for any reason beyond our control (e.g.
fire, vandalism etc) the log cabin not be available for the date booked then any
charges paid in full by the hiring party will be refunded in full. The hiring
party will then have no further claim against Big Sky Lodges
No
liability
Big Sky Lodges cannot accept liability for any
injury, accident, damage, loss, expense or inconvenience, whether to person or
property including cars, which members of the hiring party or any other persons
may suffer or incur that arise out of the log cabin hire, or is in any way
connected with it.
Complaints procedure
We hope that your holiday will be an enjoyable
experience and that the need to complain should not arise during your stay.
However should it be necessary to complain we would ask that complaints be made
during the stay so that they can be investigated immediately. In no
circumstances can compensation be made for any complaints that are made after
the holiday hire has ended, or where the hiring party has not allowed Big Sky
Lodges to try to put matters right during the stay.
Cancellation Insurance
We would advise hiring parties to take out
insurance cover against the eventuality of cancellation or curtailment of the
log cabin hire, and also to provide security
against damage, losses and injury.
Eligibility
We offer self catering holiday accommodation and therefore
reserve the right to make the final decision as to acceptance of any booking,
regardless of how the booking is made if we feel that our accommodation is not
suitable for the proposed
use. We welcome enquiries from genuine groups of holiday makers and certain
long term lets.
Your agreement to these conditions of tenancy is assumed
when you make full payment for your holiday.
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